Support
Help with your account, subscription and connection — for KazeGo on iOS and every other AegisSole app.
Contact us
Email our support team with any question about your account, billing or connection.
support@aegoralab.comWe read every message and normally reply within 24 hours, Monday to Friday.
Common requests
Manage or cancel a subscription
If you subscribed on iOS, open the iOS Settings app, tap your name, then Subscriptions, and manage it there. If you subscribed on the web, open your dashboard and use Manage Subscription to reach the billing portal.
Restore a purchase on a new device
Sign in with the same account, open Settings in the app and choose the restore option. Your subscription follows your account, so it becomes available on the new device once you are signed in.
Delete your account and data
You can delete your account from inside the app, under Settings then Account. No email to us is required. Deletion removes your profile and connection credentials; you have 30 days to restore the account before it is erased permanently.
The connection will not start
Check that you are signed in and that your subscription is active, then try a different location. If it still fails, email us with your account address and the approximate time it happened so we can look it up.
Company
AegisSole is operated by Aegora Lab LLC. Our iOS app is published as KazeGo.