Help Center

1. Create an account on our website or download the app. 2. Choose a subscription plan (all plans include a 7-day free trial). 3. Download KazeGo on your device. 4. Log in and tap Connect — you're protected!

For iOS, open KazeGo in the App Store. For macOS, Windows, Android, and Linux, visit the Download page for the current installer and setup guide.

Open KazeGo, select a server location from the server list, and tap the Connect button. The app will automatically choose the fastest server if you don't select one.

Log in to your dashboard at www.aegissole.com, go to Security settings, and click 'Change password'. You can also use the 'Forgot password' link on the login page.

For App Store subscriptions: Go to Settings > Apple ID > Subscriptions on your device and cancel from there. For web subscriptions: Visit your Dashboard > Subscription and manage your plan.

Yes. One account supports 3 registered devices on Basic (120 GB/month), 6 on Pro (300 GB/month), or 10 on Platinum (unlimited data).

You can switch your billing period from the Pricing page or your Dashboard. Annual plans save 25% compared to monthly billing.

Try switching to a server closer to your location. Connection speed depends on server distance, network conditions, and your ISP. Our servers are optimized for performance, but physical distance matters.

1. Check your internet connection without KazeGo. 2. Try a different server location. 3. Restart the app. 4. Make sure you have an active subscription. 5. If the issue persists, contact support.

Kill Switch blocks all internet traffic if the secure tunnel connection drops unexpectedly. This prevents your data from being exposed even for a moment. It's enabled by default and cannot be turned off — this is a core security feature.

For the best speed, choose the server closest to your physical location. The app shows latency for each server to help you decide. If you don't have a preference, the app will auto-select the fastest available server.

We do not log what you do while connected: no browsing history, DNS queries, destinations, or traffic content. Like any internet service, our servers briefly retain ordinary access logs, including the request's network address and arrival time, for security and abuse prevention. They are not used to profile your activity.

Traffic sent between your device and our service is protected in transit using modern, industry-standard cryptography.

Yes. We never store your payment details. All payments are processed securely by Apple (App Store) or Stripe (web), both of which are PCI-DSS compliant.